Complaints Procedure

Good Move is fully committed to providing the best quality service to clients in the quick house sale industry.

Nevertheless, we understand there will be times when mistakes occur and in the majority of cases a complaint will help us improve our service. If you feel that Good Move or one of its employees have made a mistake or find that any part of our service is not to your satisfaction, please endeavour to let us know.

How to Make a Complaint

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the time-frames set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). If you need to make a complaint, the address for correspondence is:

Mr D R Counsell – Director,
Good Move,
Ground Floor, 4320 Park Approach,
Thorpe Park,
LS15 8GB

Even if you have already made your complaint verbally to a representative at Good Move, you will still need to issue your complaint in writing.

What will happen next?

If you are a customer / general public:

The Property Ombudsman
43-55 Milford Street
Tel: 01722 333306

If you are a business:

RICS Dispute Resolutions Service (DRS)
Surveyor Court
Westwood Way
Tel: 0207 334806

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

We are proud members of...

  • NAPB
  • RICS
  • The Property Ombudsman
  • Trading Standards

We are proud to be the most regulated property buyer operating in the ‘Quick House Sale’ industry. We are an active member of the NAPB (National Association Of Property Buyers) and are RICS regulated, which means you can have every confidence of selling your home with us quickly & easily.