Ask Susan Reviews & Overview

Can Ask Susan be trusted to sell your property fast for cash? Discover how this company compare to others in the industry today.

Ask Susan
4.3 / 5 Average
Google.co.uk

Ask Susan claim to sell any property within 7 days, after an offer has been accepted. By filling out an online enquiry form, you will receive an offer for your property within 24 hours – and no home visits are required to continue the sale.

Ask Susan are not registered by two of the main accredited bodies usually associated with the industry: The Property Ombudsman and the NAPB. However,  they are part of the National Landlords Association (NLA).

Contact Details

Address:
Ask Susan,
19 Market Place,
Macclesfield,
SK10 1EB
Phone:
0800 612 4143
Website:
www.asksusan.org.uk

Who are Ask Susan?

Ask Susan are a small cash house buyer with over 12 years’ experience in the industry.

Ask Susan are based in Macclesfield, and buy properties all over the UK. The condition of the property will not prevent a sale with Ask Susan; the company are happy to buy rundown properties, problem properties and homes about to be repossessed.

What services does Ask Susan provide?

Ask Susan is a direct cash buyer, meaning the company can buy properties immediately using their own funds. They do not need to obtain cash from other sources – such as investors – which enables them to offer a fast 7-days-or-less sales process.

Ask Susan will buy any property, regardless of condition. This includes probate properties, properties due to be repossessed and properties that have had difficulties selling via traditional methods, such as through an estate agent.

How does it work with Ask Susan?

To receive a no-obligation quote from Ask Susan, you need to fill out the online enquiry form located on their website.

This request will be sent to their team of property experts, and you will then receive an offer for your property via email. If you are happy with the price offered, you can then direct Ask Susan to continue with the sale of your home.

Ask Susan will then carry out all the necessary legal processes required to purchase your house. Any costs that occur during this process are covered by Ask Susan. Sales complete within 7 days, and Ask Susan will send you the money for your property once the exchange of contracts has been finalised.

Ask Susan reviews

Ask Susan have been reviewed across several different platforms. We've selected the most reputable to summarise below.

Reviews.co.uk

4.92 / 5

269 reviews
3 reviews at 1 star
3 reviews below 3 stars
Google

4.3 / 5

24 reviews
3 reviews at 1 star
3 reviews below 3 stars

Positives

  • Ask Susan don't charge for using their services, and they will pay all associated legal fees during the sales process.
  • Sales can be completed within 7 days, if required, according to the Ask Susan website. Cash offers are also provided quickly, within 24 hours.
  • Properties in any condition can be sold to Ask Susan - including problem properties and rundown properties. You won't need to spend money on the property before approaching Ask Susan for an offer.
  • Ask Susan can buy homes to stop repossession.
  • Ask Susan will buy homes all across the UK - including Scotland. Many cash house buyers are limited to England and Wales only.

Negatives

  • It's unlikely you will receive full market value for your home. Instead, Ask Susan will offer you a percentage of this value. The Ask Susan website states that they can pay up to 100% market value for a property, but do not explain how this is possible. As a cash house buyer that charges zero fees, it is unclear how they will make a profit if they hand over 100% to their customers.
  • The Ask Susan website can be confusing, and contact details are hard to come by. The Ask Susan email and telephone number cannot be found on the official website.
  • Customer service isn't available 24/7, which can be frustrating for customers when experiencing such a quick turnaround with a sale.
  • There are a number of negative reviews about Ask Susan, which can be found on independent review sites. This suggests some customers are unhappy with the service they've received from the company.
  • Ask Susan isn't registered with The Property Ombudsman, or a member of the NAPB. Because of this, the company does not have to adhere to the guidelines accredited bodies like this put in place. Having accreditations like this is usually a sign of a reliable cash house buyer.
  • Ask Susan doesn't use RICS accredited surveyors to provide a valuation of your property. This may mean the offer you receive might not be a true reflection of the property's value.

Our Verdict

Ask Susan are a direct cash house buyer, that claim to sell your house fast - within 7 days or less. They also claim to be able to potentially offer 100% market value, but how this is possible is unclear. The Ask Susan website is also lacking in information on their sales process, and can be confusing to navigate. Reviews are mixed, with very few positive reviews on official independent reviews sites.

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Compare with Good Move

Discover how Ask Susan stack up against other property buying companies in our table below.

House Buying Companies

  • Company
  • Reviews.co.uk
  • Trustpilot.co.uk
  • Google.co.uk
  • What they offer / USP
  • Positives
  • Negatives
Reviews
  • 4.88/5
  • 4.8/5
  • 4.5/5
USPs
    • UK's most regulated cash buyer
    • Offer up to 85% of market value
    • Will buy regardless of condition
Positives
    • Cash offer in 24 hours
    • Fastest sale time: 7 days
    • No fees to pay
Negatives
    • Offer less than market value
    • Offer varies on condition & location
    • Only buy in England & Wales
Ask Susan logo
  • 4.92/5
  • No reviews
  • 4.3/5
    • Fastest sale time: 7 days
    • Member of the NLA
    • Properties bought in GB
    • Cash offer in 24 hours
    • Not a 100% cash buyer
    • No fees to pay
    • Support unavailable 24/7
    • Low online review ratings
    • Fewer accreditations
We Buy Any House logo
  • 4.92/5
  • 4.5/5
  • 4.3/5
    • Fastest sale time: 7 days
    • No hidden fees
    • Offer up to 90% of market value
    • Contactable 24/7
    • Registered with The Property Ombudsman
    • Uses RICS surveyors
    • Aren’t NAPB-approved
    • Not as many reviews as competitors
    • Unclear whether they can purchase commercial properties
Vivo Property Buyers logo
  • 4.92/5
  • 4.8/5
  • 4.2/5
    • Fastest sale time: 7 days
    • Will offer 85% of the property’s market value
    • Registered with The Property Ombudsman
    • NAPB approved
    • No hidden costs
    • Uses RICS surveyors
    • Only purchase properties in South-East England
    • Exceptions to the properties they’ll buy
Quick Buyers logo
  • 4.92/5
  • 3.3/5
  • 3.3/5
    • Fastest sale time: 14 days
    • Will buy regardless of location
    • Registered with The Property Ombudsman
    • Contactable 24/7
    • No hidden costs
    • Uses RICS surveyors
    • Only offer 75%-85% of market value
    • Offer less for short leasehold properties
    • They have several 1-star reviews
FastMove logo
  • 4.92/5
  • 5.0/5
  • 4.7/5
    • Fastest sale time: 7 days
    • No hidden fees
    • 100% cash buyer
    • Positive reviews
    • Flexible with completion date
    • Will buy regardless of condition
    • Unclear what percentage they’ll offer you
    • Aren’t registered with The Property Ombudsman
    • Aren’t NAPB-approved
Speed Property Buyers logo
  • 4.92/5
  • 5.0/5
  • 5.0/5
    • Fastest sale time: 5 days
    • Founding members of NAPB
    • Registered with The Property Ombudsman
    • Buy regardless of condition
    • No hidden costs
    • Uses RICS surveyors
    • Don’t have many reviews
    • Support unavailable 24/7
    • Percentage they’ll offer you is unclear
HouseBuyers4u logo
  • 4.92/5
  • 5.0/5
  • 3.4/5
    • Fastest sale time: 7 days
    • Will buy regardless of condition
    • 100% cash buyer
    • Registered with The Property Ombudsman
    • No hidden costs
    • Uses RICS surveyors
    • Don’t have many reviews
    • Support unavailable 24/7
    • Unclear on the percentage they’ll offer you
Yes Homebuyers logo
  • 4.92/5
  • 5.0/5
  • 5.0/5
    • 5 star reviews
    • NAPB approved
    • No hidden fees
    • Excellent review ratings
    • Registered with The Property Ombudsman
    • Flexible timeframes
    • Low number of reviews
    • Support unavailable 24/7
    • Offer less than market value
The Advisory logo
  • 4.92/5
  • 5.0/5
  • 5.0/5
    • Oldest support & advice resource for home sellers
    • Free, expert advice for home sellers
    • Better understand housing market
    • Reviews are very positive
    • Advice has been featured in the national press
    • Not cash house buyers
National Homebuyers logo
  • 4.92/5
  • 4.1/5
  • 4.3/5
    • Fastest sale time: 7 days
    • 100% cash buyer
    • Will buy regardless of condition
    • Reviews are generally positive
    • Been in business for over 15 years
    • Flexible sale time frame
    • Not registered with The Property Ombudsman
    • Require an upfront fee
    • Support unavailable 24/7
Home House Buyers logo
  • 4.92/5
  • 3.5/5
  • 4.9/5
    • Fastest sale time: 10 days
    • 100% cash buyer
    • Will buy regardless of condition
    • No hidden costs
    • Registered with The Property Ombudsman
    • Good reviews
    • Only buy properties in England and Wales
    • Not NAPB approved
    • Support unavailable 24/7
Halo House Buyers logo
  • 4.92/5
  • 4.5/5
  • 4.9/5
    • Fastest sale time: 7 days
    • NAPB approved
    • Uses RICS surveyors
    • No fees to pay
    • Support available 24/7
    • Good review scores
    • Don't have many reviews
    • Unclear whether they can purchase commercial properties
    • Only offer up to 80% of market value
Fast Sale Today logo
  • 4.92/5
  • 4.4/5
  • 3.0/5
    • Will buy regardless of condition
    • Offer up to 85% of market value
    • Fastest sale time: 7 days
    • No hidden costs
    • Registered with The Property Ombudsman
    • Support available 24/7
    • Offer less than market value
    • Low Google review ratings
    • Don't purchase properties in Northern Ireland
House Buy Fast logo
  • 4.92/5
  • 4.4/5
  • 4.6/5
    • Sale within 3 weeks
    • Offer up to 85% of market value
    • 100% cash buyer
    • Cash offer in 24 hours
    • Good review scores
    • No fees to pay
    • Offer less than market value
    • Do not cover outstanding loans
    • Offer varies on condition & location
National Property Trade logo
  • 4.92/5
  • 4.4/5
  • 4.3/5
    • Fastest sale time: 7 days
    • Receive up to 85% of market value
    • 100% cash buyer
    • Cash offer in 24 hours
    • 28 days moving grace
    • No fees to pay
    • Offer less than market value
    • Support unavailable 24/7
    • Offer varies on condition & location
House Buyer Bureau logo
  • 4.92/5
  • 4.4/5
  • 4.3/5
    • Fastest sale time: 7 days
    • Will buy regardless of condition
    • NAPB approved
    • Flexible sale time frame
    • Uses RICS surveyors
    • No fees to pay
    • Offer less than market value
    • Offer varies on condition & location
    • Only buy in England & Wales
Property Rescue logo
  • 4.92/5
  • 3/5
  • 4/5
    • NAPB approved
    • Offer up to 85% of market value
    • Will buy regardless of condition
    • Cash offer in 24 hours
    • Guaranteed sale
    • No fees to pay
    • Support unavailable 24/7
    • Lower review scores
    • Offer varies on condition & location
National Residential logo
  • 4.92/5
  • 4.6/5
  • 4.6/5
    • 3 ways to sell house
    • Mix of direct purchase & auction
    • NAPB approved
    • Multiple methods of sale
    • Fastest sale time: 7 days
    • Support available 24/7
    • Lower offers for 7-day sale
    • Some fees to pay
    • Not a 100% cash buyer
Sell House Fast logo
  • 4.92/5
  • 4/5
  • 3/5
    • Sale within 4 weeks
    • Offer up to 90% of market value
    • NAPB approved
    • Cash offer in 24 hours
    • Support available 24/7
    • No fees to pay
    • Offer less than market value
    • Not a direct cash buyer
    • Lower online review ratings
Springbok Properties logo
  • 4.92/5
  • 4.2/5
  • 4/5
    • Sale within 4 weeks
    • Not a 100% cash buyer
    • Receive full market value
    • Hundreds of positive reviews
    • Uses RICS surveyors
    • Receive full market value
    • Chargeable fees
    • Longer sale period
    • Not approved by NAPB
Open Property Group logo
  • 4.92/5
  • 4.2/5
  • 4.3/5
    • Fastest sale time: 7 days
    • Receive up to 85% of market value
    • NAPB approved
    • Will buy regardless of condition
    • Flexible sale time frame
    • No fees to pay
    • Offer less than market value
    • Support unavailable 24/7
    • Only buy in England and Wales
We Buy Any Home logo
  • 4.92/5
  • 4.6/5
  • 4.2/5
    • Sale within 3 weeks
    • Guaranteed sale for any property
    • NAPB approved
    • Cash offer in 24 hours
    • Uses RICS surveyors
    • No fees to pay
    • Offer less than market value
    • Offer varies on condition & location
    • Only buy in England & Wales
Quick Move Now logo
  • 4.92/5
  • 4.5/5
  • 4.5/5
    • Sale within 2 weeks
    • 100% cash buyer
    • NAPB approved
    • Cash offer in 24 hours
    • Lots of positive reviews
    • No fees to pay
    • Offer less than market value
    • Support unavailable 24/7
    • Only buy in England & Wales
British Home Buyers logo
  • 4.9/5
  • 4.6/5
  • 4.5/5
    • Fastest sale time: 7 days
    • Not a 100% cash buyer
    • Uses RICS surveyors
    • Flexible sale time frame
    • Support available 24/7
    • No fees to pay
    • Offer varies on condition & location
    • Offer less than market value
    • Not approved by NAPB
The Property Buying Company logo
  • 4.73/5
  • 4.6/5
  • 3.7/5
    • Sale within 3 weeks
    • Offer up to 85% of market value
    • NAPB approved
    • Cash offer in 24 hours
    • Fastest sale time: 7 days
    • No fees to pay
    • Offer less than market value
    • Support unavailable 24/7
    • Offer varies on condition & location

The Good Move difference

Browse through our customer reviews to get a rounded impression of Good Move and the services we offer.

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FAQs

  • How much does Ask Susan pay for a house?

    Ask Susan claim to be able to pay up to 100% market value, but will most likely offer a quote below this.

  • How long does it take for Ask Susan to buy my house?

    Ask Susan can buy your home and claim to complete a sale within 7 days.

  • What are the costs associated Ask Susan?

    You won't pay anything when selling a home to Ask Susan. The company will cover all legal fees.

  • Is Ask Susan part of the NAPB?

    Ask Susan are not a member of the NAPB.

  • Is Ask Susan registered with The Property Ombudsman?

    No, Ask Susan is not registered with the Property Ombudsman.

  • Is Ask Susan a cash buyer with immediate funds available?

    Yes, Ask Susan are a direct cash buyer. They have funds available to buy your home immediately.