Ask Susan Reviews & Overview

Ask Susan claim to sell any property within 7 days, after an offer has been accepted. By filling out an online enquiry form, you will receive an offer for your property within 24 hours – and no home visits are required to continue the sale.

Ask Susan are not registered by two of the main accredited bodies usually associated with the industry: The Property Ombudsman and the NAPB. However,  they are part of the National Landlords Association (NLA).

Contact Details

Address:

Ask Susan,
19 Market Place,
Macclesfield,
SK10 1EB

Phone:

0800 612 4143

Website:

www.asksusan.org.uk

Who are Ask Susan?

Ask Susan are a small cash house buyer with over 12 years’ experience in the industry.

Ask Susan are based in Macclesfield, and buy properties all over the UK. The condition of the property will not prevent a sale with Ask Susan; the company are happy to buy rundown properties, problem properties and homes about to be repossessed.

What services does Ask Susan provide?

Ask Susan is a direct cash buyer, meaning the company can buy properties immediately using their own funds. They do not need to obtain cash from other sources – such as investors – which enables them to offer a fast 7-days-or-less sales process.

Ask Susan will buy any property, regardless of condition. This includes probate properties, properties due to be repossessed and properties that have had difficulties selling via traditional methods, such as through an estate agent.

How does it work with Ask Susan?

To receive a no-obligation quote from Ask Susan, you need to fill out the online enquiry form located on their website.

This request will be sent to their team of property experts, and you will then receive an offer for your property via email. If you are happy with the price offered, you can then direct Ask Susan to continue with the sale of your home.

Ask Susan will then carry out all the necessary legal processes required to purchase your house. Any costs that occur during this process are covered by Ask Susan. Sales complete within 7 days, and Ask Susan will send you the money for your property once the exchange of contracts has been finalised.

Ask Susan reviews

Ask Susan have been reviewed across several different platforms. We've selected the most reputable to summarise below.

Positives

• Ask Susan don't charge for using their services, and they will pay all associated legal fees during the sales process.
• Sales can be completed within 7 days, if required, according to the Ask Susan website. Cash offers are also provided quickly, within 24 hours.
• Properties in any condition can be sold to Ask Susan - including problem properties and rundown properties. You won't need to spend money on the property before approaching Ask Susan for an offer.
• Ask Susan can buy homes to stop repossession.
• Ask Susan will buy homes all across the UK - including Scotland. Many cash house buyers are limited to England and Wales only.

Negatives

• It's unlikely you will receive full market value for your home. Instead, Ask Susan will offer you a percentage of this value. The Ask Susan website states that they can pay up to 100% market value for a property, but do not explain how this is possible. As a cash house buyer that charges zero fees, it is unclear how they will make a profit if they hand over 100% to their customers.
• The Ask Susan website can be confusing, and contact details are hard to come by. The Ask Susan email and telephone number cannot be found on the official website.
• Customer service isn't available 24/7, which can be frustrating for customers when experiencing such a quick turnaround with a sale.
• There are a number of negative reviews about Ask Susan, which can be found on independent review sites. This suggests some customers are unhappy with the service they've received from the company.
• Ask Susan isn't registered with The Property Ombudsman, or a member of the NAPB. Because of this, the company does not have to adhere to the guidelines accredited bodies like this put in place. Having accreditations like this is usually a sign of a reliable cash house buyer.
• Ask Susan doesn't use RICS accredited surveyors to provide a valuation of your property. This may mean the offer you receive might not be a true reflection of the property's value.

Our Verdict

Ask Susan are a direct cash house buyer, that claim to sell your house fast - within 7 days or less. They also claim to be able to potentially offer 100% market value, but how this is possible is unclear. The Ask Susan website is also lacking in information on their sales process, and can be confusing to navigate. Reviews are mixed, with very few positive reviews on official independent reviews sites.