Terms of Data Collection

Data Controller Contact Details:
Managing Director
Good Move (Arn Capital Ltd)
1 City Square
Leeds
LS1 2ES
Email: hello@goodmove.co.uk
Tel: 0113 892 1122

Consent – The information we collect

When you request an estimated offer or information regarding our property services, we need to know your name, email address and telephone number. We also need details of the property concerned.

We gather this information to allow us to deal with your enquiry effectively and to process any subsequent offer and purchase. The relevant information is then used by Good Move to provide our services and to communicate with you on any matter relating to the provision of services and in general.

Personal data, or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

We also collect and use Aggregated Data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we will not be able to progress with our services.

How we use your personal data

In order to provide our services, it may be necessary to share a limited amount of your personal contact information with third parties, such as but not limited to solicitors, surveyors and estate agents. This information is shared solely for you to progress with the service you have requested.

We will never pass your details onto a irrelevant third party. The data you provide to Good Move will only be used to facilitate your cash offer and/or to provide you with information and special offers around our services.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Click here to find out more about the types of lawful basis that we will rely on to process your personal data.

Data Retention – How long we keep your data

Good Move will retain all personal data for as long as the individual is a customer of the company plus 6 years. This is subject to any overriding legal or regulatory requirements.

Any individual does of course, have the right to be forgotten. If you would like your personal data to be removed from Good Move’s system, you can do so by making a written request to our data officer at:

Managing Director
Good Move (Arn Capital Ltd)
1 City Square
Leeds
LS1 2ES

Email: hello@goodmove.co.uk

Data Subject Right – Your rights to access personal information

In accordance with GDPR, an individual has the right on request, to receive a copy of the personal information held by Good Move and to request that any inaccurate data be corrected or removed.As a customer of Good Move, your personal rights are:

Upon written request to the company’s Data Protection Officer, we will provide a statement regarding the personal data held about you.

Personal Data Breach’s and Complaints

If you feel your personal data has been misused or you feel that we have not kept your personal details secure, you should contact our Data Protection Officer in the first instance to log a complaint.

If you are unhappy with our response or you need any further advice, you should contact the Information Commissioner’s Office (ICO) on the details below:

ICO Helpline
Telephone: 0303 123 1113

The ICO can investigate your claim and take action against anyone who’s misused your personal data.

We are regulated by...

  • NAPB
  • NAEA
  • RICS
  • The Property Ombudsman
  • Trading Standards

Good Move are proud to be the most regulated property buyer operating in the ‘Quick House Sale’ industry.

What makes us different?